exchange / returns policy
Should you have an item you wish to send back to change the size or colour please send your item/s back to the address listed below after contacting our admin team on firstname.lastname@example.org
See more information below on sending your items back to our warehouse
Sale items will not be accepted for return, exchange or credit note.
Once your item has been received back into our warehouse it will be processed and a store credit will be issued to the value of your return.
You can then use this credit to re purchase in a new size or colour that you desire.
Please note : We do not offer exchanges, only store credits. This is due to the high demand we have for our products we cannot always guarantee a size or colour will be available when your return eventually hits our warehouse.
How to use the store credit:
The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order.
You have 30 calendar days to return an item from the date you received it if your garment is faulty.
Broome Baby do not offer refunds due to change of mind.
Broome Baby will only offer a refund if an item is faulty beyond repair.
To return an item please email us (no Instagram direct messages) at email@example.com to let us know you are sending your item back
the return address for your item is:
201 Abbett Street
NOTE: Broome Baby will not refund shipping costs incurred to return an item. Please ensure all garments are returned in original condition, unworn, unaltered, unwashed and with their tags attached.
Please allow 72 hours for a reply within our business hours. To be eligible for an exchange/refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging upon return.
Your item needs to have the receipt or proof of purchase enclosed inside stating your order number
If you perceive an item to be faulty upon its arrival, do not use or wear the item as this will void its ability to be returned. Please contact our admin team with evidence of the perceived fault and we will arrange for it’s return.
Broome Baby do not cover the return postage costs. Return postage costs will be at the buyers expense.
We recommend using a service that allows tracking. We also recommend that you use a service that allows you to track the item. Ensure you take note of the tracking number.
Broome Baby are in no way liable/ responsible or accountable for the loss of garments being returned.
We use Australia post to ship our orders out. Orders are shipped Monday, Wednesday and Friday each week.
We have a $10 flat fee for standard shipping and $15 flat fee for express shipping to customers within Australia and a $30 flat fee for international customers.
Please note that if you live outside of Australia and select the “within Australia only” shipping method, your order will automatically be sent untracked via Australia Post Economy Class. Broome Baby are not liable to cover the loss of any parcels that are shipped out via the untracked shipping method.
Due to the volume of orders we process daily, we are unable to chase up extra shipping fees from individual customers. If you selected the wrong shipping method by mistake, you must contact Broome Baby at firstname.lastname@example.org within 15 minutes of placing your order to correct this error. If no contact is made, you automatically agree to the terms and conditions of your order being sent out via Australia Post Economy Class Untracked service. We recommend always choosing a tracked shipping method to ensure you are covered for any loss or damages to your parcels.